These terms apply to everything bought or booked on this website and at the desk of The Superhuman Club, Nagpur — wellness sessions, session packs, Access tiers, coached and specialist sessions, events, Club membership (the Blueprint) and limited-seat special offers. The website and services are provided by The Superhuman Club, Nagpur ("the Club", "we", "us"), a limited liability partnership. By booking or paying, you agree to these terms, the Club rules, the Cancellation & Refund Policy and the Privacy Policy. Where they differ, the more specific document applies.
1. Who can book
You must be 18 or older. A person under 18 may train or use the floor only with a parent or guardian's signed consent at the desk, and never alone on heat or cold stations.
An account is identified by one mobile number and one email address. Email is mandatory: booking references, confirmations, moves, cancellations, receipts and GST invoices are sent there.
Sign-in to My sessions and the Members portal is by a one-time code sent to your mobile (and, if on, WhatsApp), then a PIN on your device. Keep the code and PIN to yourself; anything done with them is treated as done by you.
2. Wellness bookings (the five stations)
The floor runs on fixed 20-minute slots, 06:00–22:00 IST, every day. Each station is single-occupancy; a circuit of 1, 2 or 3 stations is priced as Single, Dual or Triple (₹1,000 / ₹1,900 / ₹2,700 for Single / Dual / Triple, GST included).
Booked only when paid. Choosing a slot holds it for 15 minutes while you pay. The booking is confirmed when Razorpay reports the payment captured and you receive a reference starting SHN-. If the hold lapses before payment lands, the slot may be gone: we then rebook you or refund in full (see Refunds).
Where "reserve now, pay at the desk" is offered, one unpaid reservation is allowed per mobile number, verified by code, and is released automatically 10 minutes before the slot if you have not checked in.
Arrive 10 minutes before your slot. Late arrival shortens your session; a session cannot run into the next guest's slot.
Off-peak: weekdays 11:30–16:30 are priced 20% below the drop-in rate; the price at checkout is the price you pay.
First Visit (₹500): one Single Station, once per guest (one per mobile number), prepaid online; its full amount is credited toward any pack bought within 30 days. A second First Visit on the same number is honoured but the difference to the drop-in price is payable at the desk.
Lucky 7: every 7th paid online purchase of ₹450 or more earns one complimentary Cold Plunge, valid 60 days, not usable on a day you have a paid session. Automated, server-side; not exchangeable.
3. Packs, Access and credits
Packs are prepaid credits (Single, Dual or Triple) valid for the period shown at purchase — 90 days unless stated — and expire after that. Expired credits are not refunded or extended.
Access tiers (Cadence, Meridian, Sanctuary) are measured monthly credits, never unlimited, renewed monthly through a Razorpay subscription until you cancel. Credits expire at the end of each 30-day period. Cancelling stops the next charge; the current period's credits remain usable.
Credits belong to the account holder's mobile number. They may be used to book a guest where the page offers it, but cannot be transferred, sold or exchanged for cash.
Corporate blocks, the Circuit Sampler, the Trial and coached packs carry the credits and validity shown on the page.
4. Coached sessions, specialists and events
Coached sessions, Weekend Syndicate, workshops, classes and visiting specialists (for example sound healing or yoga) are sold on Sessions & events and at the desk. Each has its own price, duration, capacity, days and sale window shown before you pay; references start SHS-.
A place is confirmed when paid. Capacity-limited sessions cannot be oversold; if a payment reaches us after a place has gone we rebook or refund in full.
5. Club membership — the Blueprint
Membership is a coached programme in tiers (Genesis, Apex, Precision, Longevity, Signature) at 2, 3 or 4 days a week, sold at this unit as quarterly (one 90-day arc) and annual (four 90-day arcs, two months free). Club membership fees and the activation fee at this unit include GST (5%). The full price list is on the Blueprint menu card and in the Club System at activation.
Activation (Day 0): a one-time activation fee of ₹10,000 (GST included) is charged with every new membership and covers the Day 0 baseline, screenings, app access and consultations (blood testing is not included; interpretation of your report is). It is charged again as re-activation if you renew more than 15 days after your plan ended. Activation is never waived automatically; a Senior at the desk may reduce it, or give extra wellness instead, at their discretion.
Terms: a quarter is one 90-day arc. An annual is four consecutive 90-day arcs at one flat annual rate per tier and frequency, billed as four arc bills; paid by UPI, card or bank transfer all four are due on day one; paid in cash each arc's bill is due when that arc starts. Monthly plans are not sold at this unit.
Sessions and the bank: each arc carries 24 / 36 / 48 coaching sessions (2 / 3 / 4 days) plus 12 Weekend Syndicate sessions and the wellness sessions of your tier. Sessions are booked on the floor at 30-minute starts; a session is 30 minutes of mobility plus 60 minutes coached. You may move a session that is 12 hours or more away to a free slot with the same coach; inside 12 hours, call the desk.
Missed sessions: the first 5 no-shows or late cancellations in a plan period are free; each one after that uses a session. You are emailed every time.
Renewals: a renewal never shortens or extends a plan — the new term starts the day after the current one ends; an early renewal is queued. A renewal paid in full within 15 days of the plan ending joins the current session bank, so unused sessions roll on. Unpaid or lapsed renewals start a fresh bank and unused sessions expire with the old plan. There are no extensions. A pause can be granted only by an Admin and does not move dates.
Upgrades: moving from a shorter to a longer term credits what you have already paid and dates the new term from day one of the current one.
Founding members keep their joining price for as long as they renew within 15 days of each plan ending.
Household partner: the second member of a household gets 15% off the first bill. Only one concession applies to a purchase — the larger of the partner discount and any activation waiver.
Referrals: give a friend's mobile number at enrolment; once the friend pays, you receive the referral thank-you in force at the time (currently 2 Dual wellness credits, which expire with your plan). One reward per referred friend, however they arrive.
Deviations: any price, fee or inclusion that departs from the published plan needs the written approval of a Manager and an Admin (or the super-admin) in the Club System. Staff cannot promise anything outside that.
6. Prices, tax and payment
All prices are in Indian Rupees. Wellness sessions, packs, Access, coached sessions, events and special offers include GST at the rate in force (currently 5%, SAC 999723). Club membership fees and the activation fee at this unit include GST (5%).
Payments are processed by Razorpay (cards, UPI, net banking, wallets). We never see or store your card or bank details. Desk payments by UPI, card, bank transfer or cash are recorded in the Club System.
Cash limit: under section 269ST of the Income-tax Act we cannot accept cash of ₹2,00,000 or more from one person in a day, for one bill, or towards one plan — splitting a bill over days does not make it allowed.
A GST tax invoice is emailed automatically for every online purchase once invoicing is live at this unit, and on request for desk and Club payments. Give your GSTIN at the desk if you need a B2B invoice; supply from another state is charged IGST.
We may change prices at any time; the price shown at checkout is the price you pay. A Founding member's locked price table is the exception above.
7. Health and safety
Our sessions are wellness and fitness services, not medical treatment. Heat, cold and light sessions are not suitable for everyone: do not book if you are pregnant, have a heart condition, uncontrolled blood pressure, epilepsy, a recent surgery, or any condition your doctor has advised against, without written medical clearance.
Cold stations need a one-time concierge clearance and health declaration before first use; coached programmes need the Day 0 baseline and your signed declarations.
Staff may shorten or stop any session for safety. You use the facility at your own risk, subject to the waiver signed at induction, and must tell us of any change in your health.
Clinical services (IV protocols, peptides — where this unit offers them, at the Signature tier only) are provided only under physician supervision, with separate signed consent, and are never bundled with wellness on one line.
8. Conduct and the facility
The Club rules form part of these terms. We may refuse, shorten or end a session or a membership, without refund, for unsafe, abusive, discriminatory or disruptive behaviour, for sharing a membership or credits with someone else, or for breaking the rules. Lockers, the café and other facilities are for members and guests during their visit; we are not responsible for personal items left on the premises.
We will send transactional messages (confirmations, codes, reminders, bills, invoices) by email and, where you have given a WhatsApp number, by WhatsApp. Marketing messages are sent only with your consent and you can opt out at any time by replying STOP or emailing us. See the Privacy Policy for the detail and your rights.
All offer prices include GST. Seats are sold in the price tiers shown, in order of paid reservation; the price for your seat is locked when your reservation is paid.
The reservation fee pays for a consultation (with the founder, where stated). It is not refundable, because the consultation is delivered; if you join, it is adjusted against your activation fee.
A reservation is held for 15 minutes while you pay. After your consultation you have the time stated on the offer page (48 hours unless stated otherwise) to confirm and pay the remaining activation half and the plan fee from the link we email you; after that the seat is released.
One seat per mobile number. Offers marked for new members are not available to existing or past Club members.
The remaining half of the activation fee is due when you continue after the offer period and comes with the wellness credit stated on the offer page, valid for the period shown.
Where an offer carries a guarantee: you must train every included session, log your nutrition every day and attend every check-in. If your Day 0 measurements do not change, the plan fee (not the activation fee or the reservation) is returned as Club credits valid for 90 days. It is never paid in cash. The Club confirms eligibility from its session and check-in records.
If a payment reaches us after a seat or consultation time has gone, we either confirm a free seat or refund it in full.
12. Your rights as a consumer
Nothing in these terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. The seller's legal name, address, contact details and grievance officer are on this page and the Contact page, as those rules require.
You are entitled to a tax invoice for every purchase, to a refund where this policy or the law provides one, within the timelines stated, and to a reply to any complaint: we acknowledge within 48 hours and aim to resolve within 30 days.
Your rights over your personal data are set out in the Privacy Policy.
13. Liability
To the extent permitted by law, our total liability for any claim relating to a booking or purchase is limited to the amount you paid for it. We are not liable for loss caused by events outside our reasonable control (power or water failure, equipment breakdown, civic orders, weather) — in those cases we reschedule or refund the affected session.
14. Changes to these terms
We may update these terms; the date at the top shows the current version. Changes apply to bookings made after they are published and never take away a credit or a locked price you already hold.
15. Governing law and jurisdiction
These terms are governed by the laws of India. Courts in Nagpur, Maharashtra have exclusive jurisdiction, without prejudice to your right to approach the consumer commission of your district.