These are the rules everyone at The Superhuman Club, Nagpur agrees to. They are enforced by the desk and the Club System, and they form part of the Terms & Conditions. They exist so that one person per station, one coach per two clients and a fixed clock can work for everyone.
Wellness Floor
One guest per station, on 20-minute slots, 06:00–22:00 IST. Your circuit runs in the order booked; stations are not swapped on the day.
Arrive 10 minutes early (5 minutes if you are already checked in). A late start is a shorter session.
Shower before the sauna, steam and cold plunge. Swimwear or a towel is required; no outdoor footwear on the floor.
No phones in the sauna, steam room or plunge. Red light and the sleep pod are quiet spaces.
Cold stations need a one-time clearance from the concierge. Tell staff if you feel unwell; a session can be stopped at any moment for your safety.
Guests are not treated for medical conditions here. Pregnancy, heart or blood-pressure conditions, epilepsy and recent surgery need a doctor's written clearance first.
Under-18s only with a guardian's signed consent, and never alone on heat or cold stations.
Bookings, holds and the desk
A slot is yours when it is paid and you hold a SHN- reference. A 15-minute payment hold is not a booking.
One unpaid "reserve now" per mobile number, released 10 minutes before the slot if you have not checked in.
Moves and cancellations follow the Cancellation & Refund Policy: 24 hours' notice for a free move or refund on wellness sessions; 12 hours for coached sessions.
The desk can book, move and cancel for you, sell packs and services, and raise invoices. The desk cannot change a price or give anything free on its own — comps and below-list prices need a Manager's or Admin's approval in the system, and you will receive an email for every such change.
Credits, packs and sharing
Credits and memberships belong to one person and one mobile number. Using someone else's credits, or letting someone use yours, ends both.
Booking a guest with your pack credit is allowed where the booking page offers it; the guest follows the same rules.
Credits expire on the date shown in My sessions. Expired credits are not extended.
Coached floor (members)
Sessions start every 30 minutes: 30 minutes of mobility, then 60 minutes coached. A coach works with at most two clients at a time.
Your usual timing is set at joining and fills your floor calendar for the next 15 days on a rolling basis. Change any session that is 12 hours or more away yourself in My sessions; inside 12 hours, call the desk.
Five missed or late-cancelled sessions per plan period are forgiven; each one after that uses a session from your bank. You are emailed every time.
Weekends are coached at the weekday rate. Coaching and Weekend Syndicate draw from one shared bank.
Log your nutrition and attend check-ins as your programme asks; a guarantee on a special offer depends on it.
Renew within 15 days of your plan ending to keep your session bank and (for Founding members) your price. Plans are never extended and a pause needs an Admin.
Money
Every price is published. Wellness, sessions, events and offers include GST; membership fees at this unit include GST too.
Cash is not accepted once it would reach ₹2,00,000 from one person in a day, on one bill or towards one plan (Income-tax Act s.269ST).
Once invoicing is live at this unit, a GST invoice is emailed for every online purchase and on request at the desk. Keep your booking reference; it is on every invoice.
Refunds go back to the original payment method within the timelines on the refund page, never in cash for an online payment.
Conduct
Respect the clock, the staff and the next guest. Abuse, harassment, discrimination, intoxication, photography of other guests, or any unsafe act ends the session without refund and may end a membership.
Personal items are your responsibility; use the lockers. Lost property is held for 30 days.
Staff instructions on the floor are final in the moment. Disagree afterwards — in writing to muscleheadon@gmail.com — and the grievance officer will reply.
Your account and data
One account per person, by mobile number, with a working email. Codes and PINs are personal; tell us at once if you think someone else has them.
What we keep, why, and the rights you have over it are on the Privacy & your rights page.