This policy forms part of the Terms & Conditions. Refunds are always made to the original payment method through Razorpay (or recorded against the desk payment you made); an online payment is never refunded in cash. Quote your reference (SHN- for wellness, SHS- for sessions and events) and your registered mobile number.
Wellness sessions (single bookings)
24 hours or more before your slot: move it free of charge in My sessions or through the desk, or ask for a full refund.
Less than 24 hours before, or a no-show: the session is used and not refundable. The desk may, at its discretion, return the slot to your account as a credit; that is a courtesy, not a right.
If we cancel (maintenance, a station out of service, an event beyond our control): you choose a full refund or a free move, and we tell you as soon as we know.
Payment after a hold expired: if your payment lands after the 15-minute hold and the slot has gone, we rebook you at a time you choose or refund in full, within 2 working days of hearing from you.
Short or duplicate payments: a payment below the price is not a booking; we refund it or collect the difference, whichever you prefer. A duplicate payment for the same slot is refunded in full.
Lucky 7 and other complimentary sessions have no cash value and are not refunded or extended.
Packs, Access and credits
An unused pack can be cancelled for a full refund within 7 days of purchase, provided no credit has been used.
Once any credit is used, the pack is non-refundable. Credits expire on the date shown at purchase (90 days unless stated) and are not extended.
The First Visit, Trial and Sampler are one-time products: their full amount is credited to a pack or Access tier bought within the window shown; they are not refunded in cash after use.
Access tiers renew monthly. Cancel any time before the next charge; the period already paid runs to its end and is not refunded pro-rata.
Medical emergency or relocation out of the city: reviewed case by case with valid proof; unused credits may be refunded or frozen at the Club's discretion.
Coached sessions, specialists and events
Coached and specialist sessions: move or cancel 12 hours or more before the start for a free move or a credit; inside 12 hours the session is used.
Workshops, classes and events: refundable in full up to 48 hours before the start; after that the ticket may be transferred to another person on request but is not refunded. If we cancel an event, full refund.
Club membership (the Blueprint)
Activation fee: non-refundable once the Day 0 process has started.
Plan fee: refundable in full if you withdraw in writing before your first coached session and within 7 days of payment. After that, a plan is not refunded; it runs to its end date, and sessions not used expire with it, subject to the renewal rules in the Terms.
Annual plans paid in full: closing early drops the remaining arcs; arcs not yet started are refunded at their arc price less any concession that depended on the annual (for example waived activation or bonus credits), within 7 working days of the closure being recorded.
Medical or relocation cases are reviewed with valid proof; the usual outcome is a freeze or transfer of remaining arcs rather than a cash refund, at the Club's discretion.
A membership ended by the Club for a breach of the rules is not refunded.
Special offers
Reservation fees for limited-seat offers pay for a delivered consultation and are not refundable; a seat lost because a payment arrived late is refunded in full or honoured free. A guarantee, where one is stated, returns the plan fee as Club credits, never cash. Full detail in the Terms.
How to cancel or claim a refund
Email muscleheadon@gmail.com or WhatsApp +91 90825 15616 with your reference and registered mobile number, or ask the desk. Wellness sessions can also be moved or cancelled by you in My sessions. Every cancellation and refund is confirmed to you by email and recorded in the audit log.
Refund timelines
Approved refunds are initiated within 2 working days and reach your original payment method through Razorpay usually within 5–7 working days, depending on your bank. A credit note against the original GST invoice is emailed with every refund once invoicing is live at this unit.